I've had my vehicle serviced here 3 times. Each time, its been good, courteous service!
The most honest repair facility I have ever dealt with. Staff is professional and knowledgeable. Will only trust them with my vehicles.
Keith is the most honest mechanic we've ever had the pleasure of doing business with. His rates are reasonable and the staff is professional and friendly.
So...if you want great customer service when setting up an appointment to have your car towed, or you want the company to show up on time, then this company is for you. If you actually want the company to take your car and tow it to your selected location, then you may wish to seek an alternate company. After the tow truck company showed up this morning and was getting ready to put my vehicle on the flat bed, the tow truck driver suddenly packed up and started to leave. He gave me a courtesy call as I was watching him through the front door (it was raining, but a face-to-face explanation would have been nice) and told me he had received a police call and had to respond to the scene of an accident. He told me he could come back after dealing with that situation, but given that I had intentionally called the day before to set up a specific time for the tow truck to arrive to ensure that my vehicle got to the mechanic by 8am, waiting around for this guy to return was not an option. I called another company that came out and towed me to the shop. Unfortunately, even with the other company's responsiveness, we still did not arrive to the shop by 8am, which has resulted in my vehicle being held at the shop until Monday when they can finish things up. I learned from the other company that lack of staffing results in situations like the one I experienced. The company that ultimately towed my car was not only cheaper, more responsive, and trustworthy, but they are fully staffed to handle calls that come in from the general public AND the police. Bottom line--don't use this company unless you are comfortable with sitting around all day waiting until it's convenient for them to take your vehicle where you need it to go.
It would have been a higher rating if the communication was better and they actually had answer to question like the cost.... If an inspection is what you want please find a better place than this...
Came in for a vehicle inspection. Had my car for a few days, with no call. I called and they told me I had a few repairable issues. I ask for a price and they told me they didn't have a price at that time. Came in for a price and they gave me an invoice for one of the repairs but not all. Told me that one of the repairs required them taking it to another shop. Another couple of days went by and I had to call them again only to found out that the other shop couldn't do the repair. They recommended another shop to take it to and I had to personally drive my car to another shop for the repair. After completing that repair I brought it back in. To my amazement they finally called and told me my car is ready. I asked for the price and they still didn't have an invoice for it. I stopped by later on that day and the billing still wasn't up. I waited for 30 minutes before I finally received a bill. Two+ weeks for an inspection......
Waugh Chapel Towing Auto Repair is a US Car Repair based in Gambrills, Virginia. Waugh Chapel Towing Auto Repair is located at 750 MD-3, Gambrills, MD 21054, USA.
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